Reference

Legal clarity before you join

Our legal page sets out how account access, wallet records, data use, cookies and support requests are handled on y91 before you open an account.

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How our terms apply in India

y91 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These legal terms explain the basis on which we provide account access, process wallet activity and respond to requests linked to your profile. They are written for India and should be read with the laws that apply in your state or union territory. Where access or

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eligibility is discussed, it depends on local law and is available where local law permits. We may ask for identity or transaction checks when account safety, withdrawal review, chargeback queries or dispute handling require them. Records linked to UPI, Paytm and PhonePe help us match wallet
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activity to your account, respond to support messages and meet lawful record duties. If a term changes, we place the updated version here so you can check it before you continue using your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACTS

Where you reach us about terms

Legal questions need a clear route, not a generic inbox. Use the contact path that matches your request so we can locate the account, check the relevant record and reply with the right team involved. Please include your registered mobile number or email, the transaction reference if it relates to UPI, Paytm or PhonePe, and the exact legal request you want us to assess.

Team online

Account terms desk

Use this route when you want to ask how account rules apply to your profile, access status or eligibility. We may ask for matching account details before discussing anything linked to your records.

Wallet record queries

Send transaction references here when a legal or dispute question involves UPI, Paytm or PhonePe activity. We compare your message with wallet logs before we explain the record we hold.

Data request mailbox

Use this contact path for data access, correction or deletion requests where the law allows action. We verify your account first so changes are not made from an unverified message.

DATA RIGHTS

Your data and account controls

Our legal handling starts with records that can be checked: account details, login events, wallet entries, support messages and cookie settings.

Data use

We use your account data to operate login access, wallet matching, support replies and security checks. Legal requests are assessed against the record we hold, not against screenshots alone.

Cookie choices

Cookies help keep your session working, remember basic preferences and detect unusual access. You can adjust browser settings, though some account functions may need essential cookies to operate.

Account security

When a login pattern, device change or withdrawal review looks unusual, we may pause certain actions while checks are completed. This protects your account record during legal or safety review.

Retention rules

Wallet entries, account messages and verification records may be kept for lawful record duties, dispute handling and fraud checks. We do not keep data longer than the stated purpose requires.

Correction requests

If your name, email, mobile number or wallet detail needs correction, contact us from the linked account channel. We may ask for proof before changing a legal record.

Change requests

You can ask us to explain, update or remove certain account data where the law allows it. We reply after confirming your identity and checking any retention duty that still applies.

Legal questions before account opening

These answers explain how we handle common legal requests linked to account access, personal data, cookies, wallet records and contact routes. They do not replace the full terms, but they help you understand what to send, how verification works and why some records may be kept for a lawful purpose even after a request is raised.

Access depends on local law and is available where local law permits. If your location has restrictions, account access, game entry or wallet actions may be limited until the legal position allows them.

We may keep account identity details, login events, wallet entries, support messages, verification checks and cookie records. These help us operate your account, answer disputes and meet lawful record duties.

Contact the data request mailbox from the email or mobile number linked to your account. We verify your identity first, then explain the data we can share under applicable law.

Yes, you can ask us to correct account details that are inaccurate. We may request proof, such as a matching document or wallet reference, before updating a record used for legal checks.

Transaction references help match wallet activity to your account, resolve payment disputes and answer legal queries. They also help us identify duplicate or contested entries when support needs to check records.

You can request deletion where the law allows it. Some records may remain for dispute handling, security checks or lawful retention duties, and we will explain the reason if that applies.

Use the account terms desk for rules about access, eligibility or profile status. Use the data request mailbox for personal data questions, and include enough account detail for verification.

Legal clarity before you join

Where you reach us about terms

Account terms desk

Wallet record queries

Data request mailbox

Your data and account controls

Data use

Cookie choices

Account security

Retention rules

Correction requests

Change requests

Legal questions before account opening

01 Can I access y91 from anywhere in India?

02 What account data do you keep for legal reasons?

03 How do I ask for a copy of my data?

04 Can I correct my account details?

05 Why do you keep UPI, Paytm or PhonePe references?

06 Can I ask for account data to be deleted?

07 Who should I contact about legal terms?

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